Repair My Device
Recover My Data
IT Support
Apple
Microsoft
Desktop PC
Laptop
Tablet
Phone
Console
MacBook Pro
MacBook Air
MacBook
iMac
iMac Pro
Mac Pro
Mac Mini
Mac Studio
Surface Pro
Surface Book
Surface Laptop
Surface Laptop Studio
Surface Studio
Surface Go
Acer
Asus
Alienware
Custom Build
Dell
HP
Lenovo
Unbranded
Other
Acer
Alienware
Asus
Clevo
Custom
Dell
Gigabyte
HP
Huawei
Lenovo
MSI
Other
Samsung
Toshiba
Xiaomi
Apple iPad
Samsung
Amazon
Huawei
Apple
Samsung
Huawei
OnePlus
Others
Xbox One
PlayStation 4
PlayStation 5
Software
Hardware
Power
Liquid Damage
Other Issues
You can select up to three different categories below. Cant find the issue you’re facing? Click ‘Other Issues’ and describe it for us.
Explain in as many details as possible. This will assist our technicians troubleshoot the issues better.
Does Not Boot
Virus / Malware
Slow Performance
Upgrades
Battery Issue
Keyboard
No Display
Screen
Touch Pad
Hinges
Charging Port
No Power
Does Not Charge
Standard (+£0.00)
Dedicated (+£330.00)
How this fee payable now is handled
  • The amount is payable now to confirm the booking
  • The amount is deducatable from the final invoice should you choose to proceed with the repair or recovery of your device(s)
  • The amount is also a non-refundable cancellation fee should you cancel the repair service prior to the collection of your device(s) or should you choose not to proceed with the repair after the quotation
Collection
  • The collection will be carried out between 8am-6pm on the day of the collection from the address provided
  • Our colleague will be collecting the device with our own vehicle
  • Our colleague will call on the day of the collection to provide you with a time-slot. We collect over 20 devices each day so please bear with our team to get in touch
  • You are not required to pack the device
  • You are not required to provide any accessories such as the charger, cases, covers, bags, plug-in USBs, etc. We will not be responsible for the loss of any of these items
Repair Process
  • Once the assessment is complete, we will call to provide you with a quotation
  • Once quote has been approved, we will send final invoice for payment before proceeding with the repair of the device. This amount is payable prior to our team starting the repair or ordering any parts for the device, unless and otherwise advised
Repair Timeframe
  • Basic Repairs: 1-2 working days, providing the part is in stock or obtainable via our supplier(s) with next day delivery
  • These include services like screen replacements, charging port replacements, fan or basic part replacements
  • Complex Repairs: 3-10 working days, excluding delivery time of parts
  • These include services like power related issues where the device is not turning on or liquid damaged devices
  • Please note that we aim to complete every repair in the quickest time possible while maintaining our quality of service. We want your device back with you as quickly as possible.
Delivery after Repair
  • You will be notified that the device is ready for delivery
  • Delivery be will be on the following day
  • Our colleague will get in touch with you on the day of the delivery to provide you with a time slot

A charge of £330 + VAT (20%) = £396 will be added to the basket.

This booking fee will be deducted from the final invoice

How this fee payable now is handled
  • The amount is payable now to confirm the booking
  • The amount is deducatable from the final invoice should you choose to proceed with the repair or recovery of your device(s)
  • The amount is also a non-refundable cancellation fee should you cancel the repair service prior to the collection of your device(s) or should you choose not to proceed with the repair after the quotation
  • This is the minimum charge we wil charge for your repair or recovery
  • Final invoice can be significantly higher as a whole team of professionals are assigned the repair or recovery of your device
Collection
  • he device will be collected within the next 2 working hours by one of our colleagues, 7 days a week in between 7am-10pm.
  • You are not required to pack the device
Repair Process
  • The dedicated team is notified and our staff will focus on your repair or recovery only until it is complete
  • We will call and notify your of the final charges prior to proceeding with the repair
Repair Timeframe
  • Please note that we aim to complete the dedicated repair in the quickest time possible while maintaining our quality of service. We want your device back with you as quickly as possible.
  • If there are parts required, our courier will personally collect the parts and deliver it back to us for the repair
Delivery after Repair
  • You will be notified that the device is ready for delivery
  • Delivery will be delivered within 2 hours of the completion
  • Our colleague will get in touch with you for the delivery
Apple Mac Device
Laptop
Surface Laptop / Tablet
Desktop Computer
Tablet / Smartphone
Internal Hard Drive
External Hard Drive
Solid State Drive (SSD)
M.2 SATA Solid State Drive (SSD)
M.2 NVMe Solid State Drive (SSD)
USB Storage Drive
SD Card / Micro SD / Flash Devices
RAID Device – NAS, Server Storage
Other Device
Not Known
Not Known
Not Known
Not Known
(including Folder Names & File Names)
Yes
No
Standard (+£30.00)
Emergency (+£65.00)

A charge of £30 + VAT (20%) = £36 will be added to the basket.

This booking fee will be deducted from the final invoice

How this fee payable now is handled
  • The amount is payable now to confirm the booking
  • The amount is deducatable from the final invoice should you choose to proceed with the repair or recovery of your device(s)
  • The amount is also a non-refundable cancellation fee should you cancel the repair service prior to the collection of your device(s) or should you choose not to proceed with the repair after the quotation
Possible Estimated Pricing
  • Grade 1: Partition Recovery, Basic Recovery £160 - £240 + VAT, plus the cost of the Recovery Media (where we will be requried to save the data), plus the cost of any parts if we may require
  • Grade 2: Complex Partition / Volume based Recoveries £290 - £590 + VAT, plus the cost of the Recovery Media (where we will be requried to save the data), plus the cost of any parts if we may require
  • Grade 3: Mechanical Recovery £590 - £990 + VAT, plus the cost of the Recovery Media (where we will be requried to save the data), plus the cost of any parts if we may require
  • Additional Rebuilds for Recovery £499 + VAT
Collection
  • The device will be collected within the next 2 working hours by one of our colleagues, 7 days a week in between 7am-10pm.
  • You are not required to pack the device
Recovery Process
  • The dedicated team is notified and our staff will focus on your repair or recovery only until it is complete
  • We will call and notify your of the final charges prior to proceeding with the repair
Recovery Timeframe
  • Recovery Process
Delivery after Repair
  • You will be notified that the device is ready for delivery
  • Delivery will be delivered within 2 hours of the completion
  • Our colleague will get in touch with you for the delivery

A charge of £65 + VAT (20%) = £78 will be added to the basket.

This booking fee will be deducted from the final invoice

How this fee payable now is handled
  • The amount is payable now to confirm the booking
  • The amount is deducatable from the final invoice should you choose to proceed with the repair or recovery of your device(s)
  • The amount is also a non-refundable cancellation fee should you cancel the repair service prior to the collection of your device(s) or should you choose not to proceed with the repair after the quotation
Possible Estimated Pricing
  • Grade 1: Partition Recovery, Basic Recovery £160 - £240 + VAT, plus the cost of the Recovery Media (where we will be requried to save the data), plus the cost of any parts if we may require
  • Grade 2: Complex Partition / Volume based Recoveries £290 - £590 + VAT, plus the cost of the Recovery Media (where we will be requried to save the data), plus the cost of any parts if we may require
  • Grade 3: Mechanical Recovery £590 - £990 + VAT, plus the cost of the Recovery Media (where we will be requried to save the data), plus the cost of any parts if we may require
  • Additional Rebuilds for Recovery £499 + VAT
Collection
  • The device will be collected within the next 2 working hours by one of our colleagues, 7 days a week in between 7am-10pm.
  • You are not required to pack the device
Recovery Process
  • The dedicated team is notified and our staff will focus on your repair or recovery only until it is complete
  • We will call and notify your of the final charges prior to proceeding with the repair
Recovery Timeframe
  • Recovery Process
Delivery after Repair
  • You will be notified that the device is ready for delivery
  • Delivery will be delivered within 2 hours of the completion
  • Our colleague will get in touch with you for the delivery
Home User
Business
On Site IT Support (+£110.00)
Remote IT Support (+£60.00)
On Site IT Support (+£80.00)
Remote IT Support (+£40.00)
09:00 - 12:00
13:00 - 18:00
Product total
Options total
Grand total
£0.00